 |  |  | | Frequently Asked Questions |
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| | Frequently Asked Questions FAQ - SizzleTwistQuestion: Where is my Item? USPS website has no tracking updates. Why hasn’t my item shipped?
Answer. Your item is likely already in transit. Unfortunately USPS does not offer real time tracking, only Delivery Confirmation. Therefore it’s very likely that their online system will not show any updates at all until the item has been delivered.
Question: What is the best way to contact SizzleTwist?
Answer.Email is the best way to contact us. Depending upon the complexity of the request we will respond within 2-24 hours.
Question: When will the item get delivered?
Answer: This all depends upon the shipping method selected during checkout. (If using Paypal, as your payment method, please be aware that the item will be shipped to the name and address selected in Paypal during checkout. Please be sure to select the correct address during Paypal checkout.)
USPS First Class Mail – Average delivery time is between 5 to 12 business days, however delivery within a specific time frame cannot be guaranteed.
USPS Priority Mail - Average delivery time is 3 - 6 business days, but delivery within a specific time frame cannot be guaranteed.
USPS Express Mail – While every effort it made to ship out an expedited order in well under 24 hours, please be aware that depending upon your location, the item could take up to 3 business days to arrive.
Fed Ex: Depending upon location, Fed Ex transit times can vary between 2 - 7 business days.
Question: Do you ship internationally?
Answer: We do not ship internationally at this time, but are considering this option in the future.
Question: Do you ship to Hawaii, Puerto Rico and Alaska? Are there any Shipping Restrictions:
- Due to the weight and size of some of our larger items, we are not always able to ship to areas outside of the continental United States. Example: Puerto Rico, APO Addresses, US Virgin Islands, Alaska, Hawaii, ect. However most items weighing less than 3 pounds are able to be shipped to these areas with no issues. We will cancel the order if we are unable to ship the item to any specific location. We will notify the customers about the cancellation through the email.
- Multiple orders cannot be combined for a shipping discount after they have already been placed.
- We are unable to cancel any order after the item has already been shipped.
Question: Can I use multiple coupons per order? I want to purchase more than one item that qualify for coupon discount.
Answer: Only one coupon can be used per order. If you have multiple items that qualify for coupon discount then please place seperate order for each item.
Question: Why was my order canceled?
Answer: To protect our consumers from credit card fraud, all credit card payments must pass our system’s detailed security screening. The following information must be correct in order for your order to be processed: Cardholder’s full name as shown on card, credit card number, expiration date, security code, billing address and billing zip code. If any of the above mentioned information is incomplete or invalid the order will be rejected.
Question: Do you collect any information and share it with third parties and I will be added to any mailing lists?
Answer: Absolutely not. We respect your privacy and do not tolerate spam. We will never sell, rent, lease or give away any of your information (name, address, email, etc.) to any third party or add you to any email or postal mailing lists.
Financial information (such as credit card number and expiration date) is processed through our secure online payment server and is only used to charge you for the product you are purchasing. Even members of our own staff are unable to see your complete credit card information. This information is only visible to the secure credit card authorization company we have partnered with that you choose to use during checkout. | | |
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